Measure Your Customer Loyalty
Your food court is more than the food you serve. Guests come to you location for convenience, socializing, and entertainment. Overcrowded food courts, long queues, congested and unclean sitting areas, heavy rush in peak hours, and noisy atmosphere are some common issues your guests face while dining out in your food court.
Make your guests return & refer their friends
by providing your guests with a memorable experience
Upgrade your menu, services, and facilities
by monitoring guests' real perceptions
Keep the service level high
by addressing issues in-the-moment and immediately
XP TouchFree™ - Touchless Smiley Feedback Terminal
Collect feedback right after point of service with TouchFreeXPress™ – the world’s first and only touchless feedback kiosk. This is the game-changer feedback kiosk. Simply manage question of multiple touchpoints and locations. Change questions remotely on an e-ink to monitor your customers satisfaction.
- Completely Touchless Kiosk
- Change questions remotely from dashboard
- Switch to ABC choice and understand the “Why”
- Portable and wireless
- Works with included battery 2+ years
- Wireless built-in connection (GSM networks)
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Touchless smiley & multiple choice kiosk
XP Cast™ - Smiley Feedback Terminal
Wireless terminals with three smiley buttons to discover the reason behind your customers’ dissatisfaction. Portable and easy to set up feedback kiosks at any touchpoint. A hassle-free solution to stay in touch with your customers and collect feedback. Ask the customer to input their feedback about a particular question at each feedback kiosk and effectively capture what your customers think.
- Wireless connection (GSM or Wi-Fi networks)
- Portable and wireless with battery-life up to 3 years
- High response rate of 30% and more
- Plug and play
- Automatically detect unreliable response
- Alert and notification in real-time in case of dissatisfaction
- High response rate compared to traditional surveys
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Push button smiley feedback kiosk
XP Cast™ - ABC Choices Feedback Terminal
Same idea as smiley terminal but smarter. When you are looking for additional information and precise answer, switch from smiley buttons to a multiple-choice button.
- Understand the “Why” but keep high response rate
- Wireless connection (GSM or Wi-Fi networks)
- Portable and wireless with battery-life up to 3 years
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Multiple choices feedback terminal
AppTablet
Use app if you want to enable your customers to provide opentext comment. This additional input that you collect will complement and help you discover what elements of your service are causing dissatisfaction.
- Ask the follow up “WHY” question
- Opentext comment
- Direct to social platforms to leave positive feedback
- Manage and change questions remotely
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Tablet feedback kiosk
XP Poll™ - Chip & QR Code
Display feedback QR Code in any digital and physical location that matter to you. With our simple and cost-effective solution using QR code and chip enabled labels, you can complement other feedback collector channels at every single touchpoint to drive better response rates, quality data, and get your customers feedback in essential moments.
- Convenient for anyone to use and share feedback QR Code feedback links are great for collecting feedback from your audience and customers
- Get feedback wherever your customers are Get actionable feedback with optimized link for all devices—mobile, desktop, and tablet
- Track, change and edit your QR Code question Editability, trackability, and changeability are key elements of QR feedback links
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QR code & chip feedback label